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The Well-Managed Virtual Hospital is a web-based, 3-D, interactive business simulation of running a real hospital. Using artificial intelligence, the primary purpose of the business simulation is to introduce participants to the many complexities and challenges of operating a large metropolitan hospital. The computer-based simulation has the capacity to accommodate up to 5 participants functioning as a single "virtual" management team. As it performs a routine weekly tour of the hospital, the virtual management team will be required to make key decisions about the strategic, operational and financial aspects of how the medical center is operated. The team's tour will include visiting many areas of the hospital including the Emergency Department, Operating Room, Radiology, ICU and medical/ surgical nursing units.

The Virtual Hospital simulation is structured so the organization can have up to 10 teams (a maximum of five members on each virtual management team) going through the simulation at the same time. There are a number of upfront parameters that will be established to use as a guide in the teams' decision-making processes. However, the outcomes will invariably be different do to the menu of "numerous" choices and challenges that will be facing each team.

The Virtual Hospital is intended to be a training, educational and entertainment tool. Participants will experience a very realistic business simulation that is coupled with humor along the way. Individuals and teams participating in the Virtual Hospital will not only be able to review a computer print-out of their decision-making processes, but they will also be able to readily see the impact of those decisions on various departments, and more importantly, the hospital as a whole. A unique aspect of the Virtual Hospital is each team's results from the simulation can be compared to other teams that went through the same simulation, but some how, had a different outcome. This comparison in itself can prove to be interesting.

The ultimate goal and value of the Well-Managed Virtual Hospital is it creates:

  • A greater understanding of the complexities of the decision-making process that occurs in the hospital setting
  • Higher level of trust within the management team due the increased level of understanding
  • Improved communication vertically, horizontally and diagonally due to a higher level of trust
  • A more cohesive management team moving in the same direction
  • An accelerated management decision-making process
  • Increased management effectiveness due to more members of the team getting on the same page
  • Measurably improved performance indicators, including: strategic direction, operational efficiency, employee morale and operating margin
This is an tool for management retreats and training sessions.